Please contact HRA at (413) 863-9781 during office hours (9 AM to 4:30 PM Monday to Friday). At all other times, please contact the emergency maintenance hotline at (413) 772-5562.
Please contact HRA at (413) 863-9781 or email your work orders to: firstname.lastname@example.org for all routine maintenance requests.
Please be sure to include:
o Head of Household name
o Property name
o Unit address
o Phone number
o The reason for the request. Please try to keep description brief, no more than 2 sentences or about 30 words.
o If you will grant maintenance permission to enter your unit
**Maintenance will be responding to Work Orders in order of priority
What is a maintenance emergency?
No heat/power failure/no electricity
(for reasons other than non-payment)
No hot water/no water
Blocked drains or toilets
Water leaks/broken pipes
Snow and ice removal
(staff automatically responds within 24 hours of a storm)
Security lock failures
Fire of any kind
(please contact the Fire Department first)
(please contact the Police Department first)